Frequently asked questions

DCmind Soft related questions

Answer to the question:

On the Crouzet Motors website: www.crouzet-motors.com

 

Answer to the question:

  • Check that your computer is running Windows 7, Windows Vista, or Windows XP.
  • If you computer is running Windows XP, you may need to download a Framework update. Refer to the operating instructions for more information.

 

Answer to the question:

Check that your computer is running Windows 7, Windows Vista, or Windows XP.

 

Answer to the question:

  • Close the application, and then relaunch it.
    • File/Exit
  • Tip: Change the user language; this will automatically take you to the home page.

 

 

Technical questions

Answer to the question:

  • Check the electrical connections.
  • Connect the USB cable before turning the motor on.
  • Check that the motor has a 12-48 VDC regulated power supply.
  • Install the motor drivers. Sometimes it is necessary to re-install them.

 

Answer to the question:

  • Check the electrical connections.
  • Connect the USB cable before turning the motor on.
  • Check that the motor has a 12-48 VDC regulated power supply.
  • Install the motor drivers.

 

Answer to the question:

  • Follow the standard restart procedure:
    • Clear the cause of the error.
    • Set the motor inputs to STOP.
    • Restart the motor.

 

Answer to the question:

  • Your application is drawing a very high current.
    • Use a power supply with a higher power rating.
    • Reduce the maximum permitted torque (depending on the program, either in the “Limits” tab or on the associated torque input).
    • Modify the acceleration and deceleration ramps.

 

Answer to the question:

  • Card overheating error (> 110°).
  • Reduce the motor current consumption.
  • Reduce the ambient motor temperature.

 

Answer to the question:

  • Undervoltage error.
  • Check that the motor has a 12-48 VDC regulated power supply.
  • Check your power supply rating.
  • Modify the acceleration and deceleration ramps.
  • Modify the control parameters.

 

Answer to the question:

  • Overvoltage error (adjustable parameter).
  • Check that the motor has a 12-48 VDC regulated power supply.
  • If the motor is braking => Set up a ballast circuit.
  • Modify the acceleration and deceleration ramps.
  • Modify the control parameters.

 

Answer to the question:

  • Controller saturation error.
  • Do not operate in open loop mode.
    • Lower the speed setpoint (it is set too high).
  • The motor is forced in torque limiting mode.
    • Modify the torque settings.

 

Answer to the question:

  • Homing error.
  • The permitted initialization time has been exceeded (adjustable parameter).
    • Check that there are no obstacles blocking the application.

 

Answer to the question:

  • The position is a 32-bit signed integer:
    • -231 to (+231-1)

 

 

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